To reactivate your service from any mobile phone, text the word REACT to 611611 or click here. SCREEN To obtain instructions about features related to your phone's screen, reply SCREEN to 611611 or click here. How to unlock a walmart family mobile phone. Unlock now your device in 3 easy steps: Free download unlock app. Install and start app (get free Unlock Code) ready! Unlocked device. Once your iPhone meets the minimum criteria, T-Mobile will send you information about how to unlock your phone. Contact T‑Mobile Customer Service for more details. Cellular iPhone.
A Device Unlock enables T-Mobile equipment to use a non-T-Mobile SIM card to connect to a different international or domestic network. This may also be known as a SIM unlock, network unlock, or carrier unlock.
On this page:
What is a Device Unlock
Family Mobile Network Unlock Code
- Device lock status determines what networks a device can use to make calls, send messages, and use data.
- Locked devices can only be used on the network of the wireless provider that sold the device.
- Unlocked devices can be used with any carrier that supports its network type.
- Not all devices are compatible with every mobile network, unlocked devices may work differently depending on the carrier’s network.
- Traveling internationally? Many T-Mobile plans include benefits and service when traveling internationally. See International Roaming services to learn more.
- A device unlock is not a security feature, for security locks see:
Walmart Family Mobile How To Unlock My Phone
Check unlock status
- Log into your MyT-Mobile account using a web browser.
Note: This option is not currently available on the T-Mobile app. - Click Account from the top left of the screen.
- Select the line of service using the device.
- Click Check device unlock status under the Device details to check your status:
- Device unlocked: You're good to go! Your device can be used with compatible SIM cards.
- Device locked: This device can only be used on the T-Mobile Network. See Eligibility & requirements below.
Eligibility & requirements
Contact us if you:
- You received a warranty or device protection replacement device and your original device was eligible to be unlocked.
- You are military personal deployed overseas and your account is in good standing. Deployment papers can be provided to our Care department to process a device unlock.
All other requests must meet the below account and device requirements to be unlocked:
Requirement | Learn more |
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The device must have been purchased by T-Mobile |
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The device must be paid in full. |
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The device IMEI cannot be blocked |
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Postpaid accounts only |
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Prepaid accounts only |
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Android On-Device unlock
- Make sure you are connected to the T-Mobile network or Wi-Fi.
- Swipe up on your Home screen to open the Apps tray and follow the steps below:
- Samsung
- Newer devices: Settings > Connections > More Connection Settings > Network Unlock
- Older devices: Use the Device Unlock app pre-installed on your device. If you do not have this app, your device is unlocked or it is on a 2019 or newer OS.
- OnePlus (6T and newer): Settings >Wi-Fi & internet > SIM & network, then choose Advanced or Network Unlock
- T-Mobile REVVLRY: Settings > Network & Internet > Mobile network > Advanced > Network Unlock
- Google Pixel: Locate the T-Mobile Device Unlock (Google Pixel Only) app, this can be downloaded from the play store.
- Samsung
- Select Permanent Unlock
- Wait while the device completes the unlock.
- Restart the device.
- Contact us if:
- You do not see the apps or settings listed for your device.
- You meet the eligibility requirements but cannot unlock your device.
- You have a device not listed above.
Contact us
How To Unlock Walmart Family Mobile Phone
- Verify your device meets the unlock requirements.
- Have your device IMEI ready, you can find this on your MyT-Mobile or dial *#06# from your device.
- Contact your Team of Experts by dialing 1-877-746-0909